Effective Date: March 1, 2026
Inspektr, Inc. — Delaware Corporation
Governing Law: State of Florida · Venue: Broward County, Florida · Contact: support@inspektr.com
These Terms of Service ("Terms") constitute a legally binding agreement between Inspektr, Inc., a Delaware corporation ("Inspektr"), and the business entity that registers for or accesses the Inspektr platform ("Customer"). By creating an account or accessing the platform, the individual completing registration represents and warrants that he or she has full legal authority to bind the Customer entity to these Terms.
The Customer is the contracting party. Individual users — including Contractor Admins, Contractor Technicians, and any other authorized representatives — access the platform as agents of the Customer. References to "Customer" in these Terms encompass all such individuals acting within the scope of their authorized roles.
Inspektr provides private provider construction inspection services in accordance with Florida Statute § 553.791. Licensed inspectors employed by or under direct contract with Inspektr review video recordings, project documentation, and completed checklists submitted by the Customer to issue pass, fail, or re-inspection-required determinations ("Determinations").
A Determination reflects the issuing inspector's professional judgment based solely on the materials submitted through the platform at the time of review. A passing Determination signifies that the submitted materials satisfied the applicable checklist criteria as presented. It does not constitute a warranty, guarantee, or representation of any kind regarding: (a) concealed conditions or work not captured in submitted materials; (b) the adequacy of work performed before or after the recorded installation; (c) compliance with future code amendments; or (d) acceptance by any Authority Having Jurisdiction (AHJ) or governmental permitting authority.
Inspektr grants Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Inspektr platform during the subscription or active account term, solely for Customer's internal business purposes in connection with construction inspection workflows. No other rights are granted.
The following are expressly outside the scope of Inspektr's services:
Inspektr does not integrate with, access, or represent the position of any municipal Authority Having Jurisdiction. Jurisdictional and permit information is provided exclusively by the Customer.
Inspektr does not conduct physical on-site inspections.
A Determination issued through the Inspektr platform does not replace, substitute for, or guarantee acceptance by any municipal, county, or state permitting or code enforcement authority.
Customer assumes sole responsibility for the following:
Providing accurate, complete, and truthful permit information, project descriptions, and jurisdictional data for each inspection submission.
Ensuring that submitted videos clearly and completely capture all required work in conformance with Inspektr's video capture guidelines, as updated from time to time.
Ensuring that all work depicted in submitted videos was performed in compliance with applicable building codes, manufacturer installation instructions, and AHJ requirements in effect at the time of installation.
Ensuring that all technicians performing and recording inspected work hold all licenses, certifications, and qualifications required under applicable federal, state, and local law.
Maintaining lawful and safe work practices at all jobsites.
Managing the provisioning, access levels, and offboarding of all team account users. Customer is responsible for all actions taken under its account credentials, whether authorized or unauthorized.
Promptly revoking access for any user who is no longer authorized to act on Customer's behalf.
Customer may provision multiple authorized users under its account, including one or more Contractor Admins and Contractor Technicians. The Contractor Admin bears primary responsibility for team access management, role assignments, and ensuring all team members comply with these Terms.
Sharing of login credentials between users is strictly prohibited. Each authorized user must maintain an individual login. Customer is liable for any unauthorized access or platform misuse resulting from credential sharing or failure to promptly offboard former personnel.
Inspektr targets a twenty-four (24) hour turnaround for inspection reviews, measured from the time a complete and compliant inspection submission is received during business hours (Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern Time, excluding federal holidays) ("SLA").
The SLA clock is tolled and does not run during any period in which: (a) submitted video is incomplete, out of focus, or otherwise fails to satisfy Inspektr's capture requirements; (b) required project or permit information is missing or requires clarification; or (c) a re-recording has been requested but not yet submitted.
In the event Inspektr fails to deliver a Determination within the SLA for reasons solely within Inspektr's reasonable control, Customer's sole and exclusive remedy is a service credit equal to the applicable inspection fee for the affected submission. Service credits have no cash value, are non-transferable, and must be applied within ninety (90) days of issuance. An SLA failure does not entitle Customer to withhold payment of any outstanding amounts or to terminate these Terms.
If Customer disputes a Determination, Customer must submit a written dispute request to support@inspektr.com within five (5) business days of the date of the disputed Determination. The dispute request must identify, with specificity, the basis for Customer's disagreement with the original Determination.
Upon timely receipt of a dispute request, Inspektr will assign a senior inspector to conduct an independent second review of the submitted materials, without reference to the original inspector's notes or conclusions. The senior inspector's written Determination shall be final and binding on both parties.
Where a re-inspection is required — whether following a dispute or a failed Determination — re-inspection submissions are treated as new inspection requests subject to standard fees and SLA timelines. Inspektr does not issue refunds, credits, or fee waivers based solely on re-inspection outcomes.
Inspektr charges on a per-inspection basis. Applicable fees are set forth in the Order Form or platform pricing page in effect at the time of submission and are subject to modification upon thirty (30) days' prior written notice to the Contractor Admin.
Payment is processed through Stripe, Inc. using the credit card or ACH payment method on file. Invoices are generated per inspection or per applicable billing cycle. Customer is responsible for maintaining current and valid payment information. Invoices not satisfied within fifteen (15) days of the due date may accrue interest at a rate of one and one-half percent (1.5%) per month on the outstanding balance. Inspektr reserves the right to suspend platform access and inspection services upon fifteen (15) days' written notice for non-payment.
Except as expressly provided in Section 5 with respect to SLA service credits, all fees paid to Inspektr are non-refundable. Customer is solely responsible for all applicable taxes, levies, and duties arising from its use of Inspektr's services.
Customer retains all right, title, and interest in and to content submitted to the platform, including video recordings, photographs, project data, and permit documentation ("Customer Content"). Customer hereby grants Inspektr a limited, non-exclusive, royalty-free license to access, store, process, transmit, and use Customer Content solely to: (a) deliver the inspection services; (b) maintain inspection records and audit trails; (c) resolve disputes; and (d) improve platform features and inspection quality in aggregate, de-identified form. No other use of Customer Content is permitted without Customer's prior written consent.
Inspektr retains all right, title, and interest in and to the platform, its underlying technology, inspection checklists, report templates, workflow configurations, and all Inspektr-developed content and materials. Nothing in these Terms transfers any Inspektr intellectual property rights to Customer.
Each party agrees to hold the other party's confidential business information in strict confidence and not to disclose such information to any third party without prior written consent, except as necessary to perform obligations under these Terms or as required by applicable law. Customer project and permit data shall be treated as Customer confidential information. Inspektr's pricing, platform configurations, inspection methodologies, and proprietary processes shall be treated as Inspektr confidential information. Confidentiality obligations survive termination of these Terms for a period of three (3) years.
THE INSPEKTR PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INSPEKTR EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. INSPEKTR DOES NOT WARRANT THAT THE PLATFORM WILL OPERATE WITHOUT INTERRUPTION OR ERROR, OR THAT ANY DETERMINATION ISSUED THROUGH THE PLATFORM WILL BE ACCEPTED BY ANY AUTHORITY HAVING JURISDICTION, MUNICIPALITY, COUNTY, OR OTHER GOVERNMENTAL AUTHORITY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
INSPEKTR'S TOTAL CUMULATIVE LIABILITY TO CUSTOMER FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE FORM OR THEORY OF ACTION (INCLUDING CONTRACT, TORT, STATUTE, OR OTHERWISE), SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY CUSTOMER TO INSPEKTR DURING THE THREE (3) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
IN NO EVENT SHALL INSPEKTR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF INSPEKTR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The limitations set forth in this Section apply notwithstanding any failure of essential purpose of any limited remedy and shall survive termination of these Terms. Certain jurisdictions do not permit the exclusion or limitation of certain damages; in such jurisdictions, the foregoing limitations apply to the fullest extent permitted by applicable law.
Customer shall defend, indemnify, and hold harmless Inspektr and its officers, directors, employees, and direct contractors from and against any and all third-party claims, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to: (a) Customer's submission of inaccurate, incomplete, or materially misleading project or permit information; (b) work performed by Customer or its personnel that violates applicable building codes, manufacturer requirements, or applicable law; (c) Customer's technicians performing inspected work without holding all required licenses or qualifications; (d) Customer's misuse of the platform or material breach of these Terms; or (e) any third-party claim arising from Customer's reliance on, or use of, a Determination in connection with any construction project.
These Terms remain in effect for the duration of Customer's active account. Either party may terminate for convenience upon thirty (30) days' prior written notice. Inspektr may suspend or terminate Customer's account immediately upon written notice for: (a) non-payment of amounts due; (b) a material breach that remains uncured for ten (10) business days following written notice; or (c) use of the platform for fraudulent, unlawful, or abusive purposes.
Upon expiration or termination for any reason, Customer's right to access the platform terminates immediately. Sections 8 through 15 of these Terms survive termination and remain in full force and effect.
These Terms are governed by and construed in accordance with the laws of the State of Florida, without giving effect to any conflict-of-law principles that would require the application of the laws of any other jurisdiction.
Any dispute, claim, or controversy arising out of or relating to these Terms or the services provided hereunder that cannot be resolved by good-faith negotiation between the parties shall be submitted exclusively to the jurisdiction of the state or federal courts of competent jurisdiction located in Broward County, Florida. Each party irrevocably consents to the personal jurisdiction of such courts and waives any objection to venue.
Any claim arising out of or relating to these Terms must be brought within one (1) year of the date on which the claimant knew or reasonably should have known of the facts giving rise to such claim. Claims not brought within such period are permanently time-barred.
Entire Agreement. These Terms, together with any applicable Order Form or pricing schedule, constitute the entire agreement between the parties with respect to their subject matter and supersede all prior and contemporaneous agreements, representations, warranties, and understandings of any kind, whether written or oral.
Amendments. Inspektr may modify these Terms upon thirty (30) days' prior written notice to the Contractor Admin. The Contractor Admin has authority to accept updated Terms on behalf of the Customer entity. Continued use of the platform following the effective date of any modification constitutes acceptance of the updated Terms.
Severability. If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Waiver. No failure or delay by either party in exercising any right or remedy hereunder shall constitute a waiver of such right or remedy, nor shall any single exercise of a right or remedy preclude further exercise thereof or of any other right or remedy.
Assignment. Customer may not assign or transfer these Terms or any rights hereunder, whether by operation of law or otherwise, without Inspektr's prior written consent. Inspektr may assign these Terms without Customer consent in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets. Any purported assignment in violation of this provision is void.
Force Majeure. Neither party shall be liable for any delay or failure to perform its obligations under these Terms to the extent such failure results from causes beyond that party's reasonable control, including acts of God, natural disasters, acts of government, or internet or infrastructure outages.
Notices. Legal notices to Inspektr must be submitted in writing to support@inspektr.com or delivered by certified mail to 625 N Flagler Dr, Suite 506, West Palm Beach, Florida 33401, Attention: Legal. Notices to Customer will be delivered to the Contractor Admin's email address on file.
No Third-Party Beneficiaries. These Terms are for the sole benefit of the parties hereto and their permitted successors and assigns. Nothing herein shall create any rights in any third party.
Headings. Section headings are for convenience only and shall not affect the construction or interpretation of these Terms.